Customer Service QQI Level 5  (Blended)

Mon 6.30-9.30pm • Duration: 10 weeks

Tuition Fee:   €180

Start Date: Monday  25th September 2023

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This award will equip the learner with the understanding of the value of the customer service discipline as well as knowledge and skills to provide effective customer service within a work, social or voluntary environment, operating independently or as part of a team.

Course Content

  • Explore the role of customer service in organisational effectiveness To facilitate the learner to explore the role and responsibilities of a representative of an organisation and work effectively as part of a team
  • To meet customer needs, handle customer complaints and deliver good customer care
  • Create an awareness of consumer protection legislation, appreciate the rights of all customers regardless of gender, marital status, family status, sexual orientation, religion, age, disability, race or culture
  • Assist the learner to develop the academic and vocational language, literacy and numeracy skills related to Customer Service.

Course Delivery

Students must have basic IT Skills.


Portfolio/Collection of Work   50%

Skills Demo                         50%

Tuition Fee:   €180

Accreditation: QQI Minor Award in Customer Service 5N0972

Start Date:   Monday  25th September 2023